Terms and Conditions

Welcome to Qartable LLC (“Company,” “we,” “us,” or “our”). These Terms of Use (“Terms”) govern your access to and use of our website, mobile applications, and services (collectively, the “Services”). By accessing or using our Services, you agree to these Terms. If you do not agree, please do not use our Services. 

Acceptance of Terms 

By using our Services, you confirm that you are at least 18 years old (or of legal age in your jurisdiction) and have the legal capacity to enter into this agreement.  

Our Services 

Qartable is a platform that connects customers with independent delivery service providers (“Delivery Partners”) and merchants (such as retail stores, or other businesses) to facilitate the delivery of goods. 

You acknowledge that: 

  • We do not sell or deliver items directly; we act as an intermediary.
  • Merchants are responsible for listing, preparing, and pricing their products.
  • Delivery Partners operate independently and are not employees of Qartable LLC

 

 User Accounts & Responsibilities 

To use our Services, you may need to create an account. You agree to: 

  • Provide accurate and up-to-date information.
  • Maintain the security of your account credentials.
  • Accept responsibility for all activity under your account.

We reserve the right to suspend or terminate accounts for fraudulent activity, policy violations, or unauthorized use. 

Orders, Payments & Fees 

Placing Orders 

  • Orders must be placed through the Qartable platform.
  • Once an order is confirmed, it cannot be modified (unless permitted by the merchant or our support team).
  • Merchants may reject orders based on availability.

Payments & Charges 

  • Prices are set by merchants and include applicable taxes and fees.
  • A delivery fee and service fee may be applied at checkout.
  • Payments are processed securely via third-party payment providers.
  • All charges are non-refundable unless stated otherwise in our Refund Policy.

Cancellations & Refunds 

  • Orders can only be canceled before the merchant starts preparing them.
  • If an order is canceled after preparation, you may still be charged in full.
  • Refund requests are subject to review and are not guaranteed.

 

Delivery Services 

Delivery Partners 

  • Delivery times are estimates and not guaranteed.
  • Delivery Partners may contact you regarding your order.
  • You are responsible for ensuring a safe and accessible drop-off location.

Unsuccessful Deliveries 

If a Delivery Partner cannot complete the delivery due to incorrect information, lack of access, or your unavailability: 

  • They may attempt to contact you.
  • Your order may be left at a designated location or returned to the merchant.
  • Additional fees may apply for re-delivery attempts.

 

Prohibited Conduct 

You agree not to: 

  • Use the Services for illegal activities, including fraudulent transactions.
  • Disrupt, harm, or interfere with our platform, users, merchants, or Delivery Partners.
  • Misrepresent your identity or provide false information.
  • Refuse to pay for completed orders.

We reserve the right to suspend or terminate accounts that violate these Terms. 

 

Disclaimers & Limitation of Liability 

  • Our Services are provided “as is” and “as available.”
  • We do not guarantee error-free or uninterrupted service.
  • We are not responsible for the actions of merchants, Delivery Partners, or third-party providers.
  • To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of our Services.

 

Indemnification 

You agree to indemnify and hold Qartable LLC, its affiliates, and employees harmless from any claims, damages, or liabilities resulting from: 

  • Your misuse of our Services.
  • Your violation of these Terms.
  • Any disputes between you, merchants, or Delivery Partners.

 

Privacy & Data Protection 

Your personal information is collected and used in accordance with our [Privacy Policy]. By using our Services, you consent to our data practices. 

 

Changes to These Terms 

We may update these Terms from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our Services after updates constitutes acceptance of the revised Terms. 

 

Governing Law & Dispute Resolution 

  • These Terms are governed by the laws of New York.
  • Any disputes will be resolved through binding arbitration or the courts of New York, unless otherwise required by law.

 

Contact Information 

For any questions or concerns, contact us at: 

Qartable LLC 

Support@qartable.com 

Last updated: [04/23/2025]